Privacy Policy for Dune Dash Delivery
At Dune Dash Delivery, operating our online platform, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our site and services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our express package delivery, cold chain logistics, B2B freight, and same-day courier services, as well as to facilitate tracking through our site. This includes:
- Personal Identifiable Information: This includes your name, email address, phone number, physical address (for pickup and delivery), and payment information (e.g., credit card details) when you register for an account, request a service, or contact us.
- Operational Data: Information related to your shipments, including sender and recipient details, package contents (as declared), dimensions, weight, tracking numbers, and delivery status updates.
- Technical and Usage Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and pages viewed. This data helps us understand how users interact with our platform.
- Location Information: We may collect precise or approximate location information from your device, with your consent, to facilitate service delivery, provide real-time tracking, or optimize delivery routes.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, maintain, and improve our delivery services and our online platform.
- To process your service requests, including pickups, deliveries, and tracking.
- To send you service-related communications, such as confirmations, updates, and alerts.
- To process payments and manage your account.
- To respond to your inquiries, comments, and customer service requests.
- To personalize your experience on our site.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
- To fulfill our legal and regulatory obligations.
Sharing Your Information
We may share your information with third parties in the following situations:
- Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processing, hosting, analytics, marketing). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
The security of your data is paramount to us. We implement a variety of security measures, including encryption and access controls, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Cookies
Our site uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use cookies for tracking, analytics, personalization, and security purposes. You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.
Third-Party Links
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Dune Dash Delivery
- Grand Avenue,
- New York, New York, 11373, USA